● Sufficient source of goods: Kempff Piano has highly efficient warehousing management, which enables rapid and timely supply of products. After coming down from the production flow line, Kempff Piano will enter the warehouse when passing the quality inspection. The output at different production lines will be duly adjusted according to the warehousing situation, so as to ensure that sufficient source of goods is available for each style of product and meet the needs of different clients.

● Standard sale: The agency of Kempff Piano is implemented according to areas. The agent in an area is entitled to the exclusive right of product sale, promotion and after-sales service in such area. Neither vicious trans-area sale nor deceptive sale that uses low prices as baits is allowed. The brand reputation of Kempff Piano should be safeguarded.

● Prompt freight transport: Kempff Piano has excellent sales service networks. Each area is equipped with sufficient freight transport power, running on a 24-hour basis and realizing high delivery efficiency.

● Unified prices: Kempff Piano adopts unified sales prices according to different areas.

● Professional planning: Kempff Piano has a professional product planning team, who track the product research, development and promotion process. After the product enters the market, the team will prepare publicity data of the corresponding product to facilitate clients’ better understanding of Kempff Piano. The team will help the agent to make a success of product publicity activities in the relevant area in addition to providing technical support. When a new product is launched into the market, the team will lose no time in organizing product promotion activities, giving professional explanations to the new product and showing them to the agent in writing.

● Considerate service: At the preparation stage of the cooperation, Kempff Piano team will provide the agent with guidance on shop layout, decorations and training in sale. During the cooperation, the team will guide sales management and help the agent to accommodate to the market. During the product sale, the team will implement real-time tracking service to know the situation of the agent timely and study and work out reasonable plans to solve various problems that the agent may encounter.

● Systematic quality control: With its very strict quality control, Kempff Piano enjoys superior reputation for excellent product quality. All products are registered in different files. Except for man-made damage, Kempff Piano enjoys a three-year warranty period from the date of manufacturing. For quality problems in a specific product, the team will send professionals to repair the product timely and feed back the situation to the product R&D department for research and analysis, as well as registration and filing of fault situations and causes, so as to provide effective reference for the next round of product R&D and technical improvement.

● Shared information: Kempff Piano’s customer service email, customer service hotline and message column on the official website are open to the consultation from agents and clients. The customer service representative will answer every question timely to enable everyone to have a deeper understanding of Kempff Piano.